Returns & Refunds
Easy returns within 30 days - no questions asked
30 Days
Return window
Free Returns
For exchanges
Quick Refunds
Within 5 business days
Easy Process
Self-service returns
Return Policy Overview
30-day return window: Items can be returned within 30 days of delivery for a full refund or exchange, provided they meet our return conditions.
What's Covered
- Items in original condition with all tags attached
- Unused products in original packaging
- Items that don't fit or meet your expectations
- Defective or damaged items
- Incorrectly shipped products
How to Return Items
Start Your Return
Visit your account dashboard or contact our support team to initiate a return request.
Pack & Ship
Pack items in original packaging and ship using our prepaid return label.
Get Refunded
Receive your refund within 5 business days of us receiving your return.
Start a Return
Ready to return an item? You can start the process right from your account.
Return Conditions
Returnable Items
- • Clothing with tags attached
- • Unused electronics in original box
- • Books in resellable condition
- • Home goods in original packaging
- • Defective or damaged items
Non-Returnable Items
- • Personalized or customized items
- • Underwear and intimate apparel
- • Perishable goods
- • Digital downloads
- • Gift cards
Refund Information
Processing Times
- Refund Processing: 1-2 business days after receiving return
- Credit Card: 3-5 business days to appear on statement
- PayPal: 1-2 business days
- Store Credit: Applied immediately
Pro Tip: Choose Exchange for Free Return Shipping
Save on return shipping costs by choosing to exchange your item for a different size, color, or product instead of requesting a refund.
International Returns
International customers can return items within 30 days. However, return shipping costs are the customer's responsibility unless the item was defective or incorrectly shipped.
Important for International Returns
- • Mark packages as "RETURN" to avoid additional customs fees
- • Include original order number and reason for return
- • Contact support before shipping for return authorization
- • Extended processing times may apply
Exchanges
Want a different size or color? Exchanges are free and fast! We'll send your new item as soon as we receive your return.
Exchange Benefits
- • Free return shipping
- • Free shipping on exchange item
- • Faster than refund + new order
- • Keep your original order discounts
Exchange Process
- 1. Select "Exchange" when returning
- 2. Choose your new item
- 3. Ship back original item
- 4. New item ships immediately
Damaged or Defective Items
Received a damaged or defective item? We're sorry about that! Contact us within 48 hours and we'll make it right.
For Damaged Items
- • Email photos of the damage to support@sohob.com
- • Include your order number in the subject line
- • We'll provide a prepaid return label
- • Replacement will be sent immediately
Need Help?
Our customer service team is here to help with any return questions or issues.
Email: returns@sohob.com
Support: support@sohob.com
Phone: Available Mon-Fri, 9 AM - 6 PM
Live Chat: Available on our website